Deluxe ReptoHabitat Reptile Enclosure - 30" x 12" is rated out of 5 by 2.
Rated 5 out of 5
from Amazing Customer Service I had damaged my locking lid for this ReptoHabitat so I posted a question right here on this product page. All I asked was how I could order a replacement. A customer service representative contacted me the next day to get my shipping info. One week later the replacement locking lid arrived at my door and there was no charge, not even for shipping!! This is THE BEST customer service I've ever received. I'm actually so satisfied that it feels wrong, like I got away with something..haha
Date published: 2016-10-17
Rated 4 out of 5
from Great Product, but watch the Plug I do in fact like this product. I have had one for over 3 years now and my slider turtle does well in it. However, if you purchase this, consider that the easy draining plug in the bottom panel can become a problem if not watched. Once the rubber plug wears out a little, my turtle has pulled it and drained out the water. Fortunately I had a bucket under my repto-habitat because I had noticed it starting to drip. Since then I have kept a bucket below. Also, Tetra's customer support has sent me replacement plugs at no charge. Once they wear out a little and dripping starts, I replace the plug.
Date published: 2015-02-09