Tetra Pond Customer Service

We're happy to help.

Tetra Pond is waiting for you to contact us for help, support and questions

If you need help with a product, you can contact us by phone or by e-mail. Our available online parts catalog can be accessed within the product catalog, by looking up individual products.

Telephone Support

You can call 1-800-526-0650, option 1, for any issue or question. Our phone hours are 8:00 a.m. to 5:30 p.m. Eastern Time, Monday through Friday.

If in need of replacement parts, please visit your local retail fish store, browse our website or call our Consumer Relations Team for warranty assistance at 1-800-526-0650.  When asking and ordering consumer product replacement parts, please be ready to provide the part number (if possible) or your model information.

E-mail Support

If you have a question that does not require an immediate response, contact us via e-mail. Most questions are answered within 72 hours.

Warranty Policy
  • If you have a warranty issue, please contact our Customer Service Team about your product issue and how to best handle your problem.
TetraPond submersible pond light set – Create dramatic lighting effects.
TetraPond In-Pond Skimmer skims debris before it sinks.
TetraPond Pond Sticks – Pond fish nutrition for energy, longevity & health.