Tetra Fish Customer Service

We're happy to help.

Tetra is waiting for you to contact us for aquarium help, support and questions. If you need help with a product, you can contact us by phone or by e-mail. Our available online parts catalog can be accessed within the product catalog, by looking up individual products.

Telephone Support
You can call 1-800-526-0650, option 1, for any issue or question. Our phone hours are 8:00 a.m. to 5:30 p.m. Eastern Time, Monday through Friday.

If in need of replacement parts, please visit your local retail fish store, browse our website to find available parts.  Unfortunately, we are not able to place any spare parts orders over the phone.

E-mail Support

If you have a question that does not require an immediate response, contact us through this link. Most questions are answered within 72 hours.

If you are looking for help online, you can also contact us and other aquarium enthusiasts through our Facebook page.

Warranty Policy

  • If you have a warranty issue, please contact our Customer Service Team about your product issue and how to best handle your problem.
Choose TetraCare for aquarium and reptile support whenever you need it!