I have the floating starter kit with the filter that doesn’t have the air pump and I’m confused on how to install it. Do I just put the whole thing in because then the cord is in the water and has to run about 3 inches befor it isn’t in the water.
Yes, correct. You would install the entire thing down into the tank. It is UL approved and perfectly safe to do so.
Date published: 2018-10-30
Where can I get a replacement led for 1.5 gal square tank
We do not sell that part separately at this time. It does come with a one year warranty, however, so if you still have warranty, please call our Care Team at 1-800-526-0650.
Date published: 2018-09-03
Does the pump for the Tetra Floating 1.5 gallon filter go in the water
No, it does NOT. It is an air pump and sits outside the tank. You attach the airline tubing to its port, and run the tubing to the port on the white tube of the filter system.
Date published: 2018-08-20
The person who set up my tank put everything in (fish and water too) but didn’t put in the filter. I’m wondering can I just put the filter in or do I need to remove everything and do it in a certain order? Thank you.
You can just go ahead an put the filter into the tank, no need to start over at all.
Date published: 2018-08-20
can i buy products on line
Not through us, no, but yes, through many sites. Here are a few:
Date published: 2018-07-13
what is the voltage to run the light, it does not say, stopped working, gives 29030-00 as replacement
Where can replacement light kits be ordered? My entire light has stopped working.
Date published: 2018-09-03
I have a problem of noise too high with the air pump or the filter for the kit 1.5 gallon, could you help me it is lacking water?
bad installation on my part?
can we close the air pump? I must imagine opening the lid.
Thank you in advance for
There are two versions. One uses an air pump, one has a motorized filter. If you have the motorized version, the water level just needs to be above the bottom half of the filter, but preferably at the spillway. The air pump version has to have water to the spillway, period. Not sure what you mean by closing the air pump. It sits outside the tank and has airline tubing running from the filter to it. There is no opening or lid for an air pump. The filter itself has a lid to it, however.
Date published: 2018-05-30
I need a replacement hood for this tank. Where can I purchase one? Also, how does the light work? I don't think mine came with a stand.
As this is a small, inexpensive kit, the top is not available separately. There are several versions of this kit, so there are different lights. One has a square light without a stand to clip it on, and it rests on the lid. Please call 1-800-526-0650 for warranty help.
Date published: 2018-05-23
Is the small air pump attached to the light of your 1.5 cube aquarium kit submersible? The cored is too short to sit outside the tank. The cord is attached to the light and feeds to the bottom on the outside. Thank you
If you have the version that has the motorized filter system, and not an air pump, the filter does go into the tank. If it has a small gray box and clear tubing, then no, that one does not go inside the tank at all. You might want to call 1-800-526-0650 for more help.
Date published: 2018-05-22
I need to replace the cord to my LEE Beta cube. Well it was sold to me as a perfect Beta aquarium. Can I purchase from you just the odd or just the square LED Light and cord?
Hi Maureen 007! We don't sell that separately, but we do have them available. Call 1-800-526-0650.
Date published: 2018-05-01
Where can I buy a replacement light for this kit mine burned out after a year
As this is a small, inexpensive kit, lights are not sold separately. If it is right at a year, call 1-800-526-0650 to see if you have warranty.
Date published: 2018-04-27
Can I buy the cube light? Mine is only a few months old.
It was super bright at first and now with daily use, it is getting really really dim. My parents cube light is doing the same thing as well.
It is not actually sold separately. Make sure the lens cover is clean by using warm water and white vinegar as well as a soft cloth. Call 1-800-526-0650 for warranty help.
Date published: 2018-04-25
What is the wattage of the adapter? I lost mine and need to find a new one. Thanks!
Call 1-800-526-0650 and ask for the 29030 adapter. We can send that out to you at no charge.
Date published: 2018-06-27
Is this safe for fancy guppies? I’m thinking of changing them from their bowl into this tank but I’m not sure if the filter will suck them in.
This kit has a very slow moving filter, operated by an air pump. If it is too powerful, simply insert a flow valve and cut it down some. Should be perfectly fine for guppies. This tank can house up to two as it is only a 1.5 gallon tank.
Date published: 2018-04-03
the motor on the cord is very loud (vibration), is there an alternative filter to this?
Make sure your air flow is not restricted. Cut off any excess tubing you don't need, and check the hole in the bottom of the filter body to make sure it is not blocked. If you are using a flow valve, do not turn it back too much.
This is the only filter system we make for tanks from 1 to 3 gallons, currently.
Date published: 2018-03-15
My LED lights don’t work, where can i get replacement with plug adapter for the 1.5 gallon tank? I need four sets.
Because this is a very small kit, they are not actually sold separately. Your kits do have a one year warranty on them, so please call 1-800-526-0650.
Date published: 2018-02-08
I seem to have misplaced my ac adapter for this 1.5 gallon cube, what are the specs on the adapter so i can purchase a replacement?
The input is 120VAC, 60Hz, and 5W. Output is 9VAC, 200mA.
Date published: 2018-01-24
What is the power consumption?
How much power does this unit draw when running continuously? My roommate would like me to be responsible for the extra electricity needed to support my fish, and I need to estimate that.
If you have the motor driven version, it uses 3.0 watts when only the pump is in operation, and 3.5 watts when both the pump and the lights are on.
Date published: 2016-04-27
The filter stopped working
No water is running through it. I think it stopped after a power outtage that happened yesterday but I can't be sure. What do I do? I tried to see if anything was blocking the intake at the bottom, I left the power supply unplugged for a few minutes and then plugged back in, still not working. The light works though. The filter is attached to the tank so I cant remove it to try & work on it. This is the tank I have: http://www.tetra-fish.com/Products/fish-tank-aquarium-kits/desktop-aquarium-fish-tank-kits/1_5-Gallon-Aquarium-Cube.aspx
Thank you for your inquiry. However, there is one more trick we need to try. The motor assembly that is attached to the bottom of the filter housing and is plugged into the light assembly can actually come apart to be cleaned. Inside of the motor is a fan blade called the impeller that is what creates the syphon of water into your filter housing. If the impeller is not moving, the unit sounds completely dead as it is the only moving part for the kit.
Therefore, to clean it out you would need to pull the motor off of the bottom of the filter housing (not completely as it will still be attached to the light unit). On the end opposite of where the power cord connects, there is a cover plate that can be removed by popping it off. Once removed you will see a white fan blade (impeller). This can be pulled out of the motor to be cleaned with white distilled vinegar to make sure that there is no debris clogging it's rotation. This should allow the unit to run properly again.
Date published: 2016-03-31
Is it possible to buy a new power adapter for the 1.5 cube?
We do not sell the adaptors separately, but you may be able to find one that works at Radio Shack or somewhere similar. However, if you call us directly, we can send you one, free of charge. 1-800-526-0650.
Date published: 2018-03-29
Is it possible to buy a new filter for the 1.5 gallon unit?
If you mean the cartridge, yes, it takes the small size, Whisper Bio Bag. If you mean the system, that depends. Our air driven version would be yes. You can replace it with the Whisper 1-3i In Tank Filter. If it is motor driven, with a submersible motor, then no, because it is wired into your lighting.
Date published: 2016-03-07
How big is the tank in length, width, and height?
I just bought a common goldfish from Petco yesterday. His name is Sushi, he's really small. I bought him food and water conditioner so the tap water wouldn't harm him. Right now he's living in a bowl that holds probably less than a gallon. There's nothing inside of it, not even pebbles. But what I want to do is buy him a small tank for him to swim around in a week or two. What I want to know is what the measurements are for this tank so I can display him properly in my house without having the tank look weird and out of place.
We would not recommend a tank less than 5 gallons to start with. Goldfish require 2-3 gallons of water per inch of fish and are rapid growers. They reach sizes of 6-12 inches in length. You may start one in a small tank, but eventually, each goldfish requires 20-50 gallons of water.
The 1.5 gallon tank is 7.5 x 7.5 x 13 inches.
Date published: 2016-02-29
Can we disconnect the old power head from the led light?
We bought a Tetra Whisper 1-3 gallon filter to replace the one that came with the kit. It fits in the place of the original. The led light still works. Is there a way to disconnect the powerhead of the original filter without breaking the circuit to the led?
Thank you for your inquriy. However, this is an integrated kit, and therefore we do not recommend that you disconnect the power cord to the motor for the original filter system as this will stop the electrical flow to the LED lights.
Date published: 2016-02-23
Whisper 1-3 gallon filter not working
bought the 1.5 gallon desktop tank for my son for Xmas, 6 weeks ago. The filter is no longer moving water. I cleaned the impeller area and it spins, but doesn't send water upward.
Pull the impeller out, take a q tip and some vinegar to clean up inside the little area it sits in, and then clean the impeller with vinegar as well. Make sure the water level in the tank is to the spillway of the filter, and the filter cartridge should be a new one. If you continue to have issues, please call our Consumer Relations Team for assistance at 1-800-526-0650.
Date published: 2016-02-10
filter stopped working after 10 hours;
bought a 1.5G LED aquarium Kit for daughter's birthday. after approx 10 hrs of usage, filter started making strange noise and stopped working. can't seem to fix it. what could be wrong? where can i get a replacemnet filter?
If this is the version with a motorized filter, unplug it, pull the bottom portion off, remove the little propeller blade and clean it. Also, use a q tip to clean out the motor.
If it is air driven, make sure water did not back up the airline tubing and into the pump. If the pump is making no noise, call or email us directly. 1-800-526-0650.
Date published: 2016-02-01
Suction Cups for the Filter don't stick
Purchased this unit and love it but the filter came with suction cups to hold to the inside wall. They don't stay and the filter is constantly dropping into the tank. Understand that the new versions being sold are being attached via hooks. Must of bought an old stock at the store. How do I get the new filter version?
I am sorry to hear this is happening! You are correct, there is a newer version with a clip. Just call us directly to get one sent to you. 1-800-526-0650.
Date published: 2016-01-29
Why is my filter bubbling?
I rinsed the filter like it said to and I let it soak for 10 mins and rinsed it again. So I installed it in the tank and plugged it in and now it's bubbling in the back and getting the plug and cord for the light wet and I'm afraid it's gonna short out.
This is generally an air driven filter. Meaning, it is operated by an air pump. We do have another version that is motor driven. However, in either case, a sudden increase or over abundance of bubbles can mean too much protein in the water. It can also mean too much water conditioner if you just added some. I would recommend a small, partial water change of no more than 25% to help reduce the amount of phosphates or water conditioner in the water. This will reduce the bubbling effect too.
Additionally, if you have the motor driven version, you can remove the bottom cover, and take out the impeller, after you have unplugged the filter system.
Date published: 2016-01-29
Can I buy just the adapter for the filter and light without buying anything else with it.
The adapter to my tank went bad after 1 year of use. I know this because I bought a new tank and switched adapters and the new one worked. Now I have an extra tank with no way to power it.
Yes, and no. We do not sell it separately, but if you call or email us directly, we can send one to you. 1-800-526-0650.
Date published: 2016-01-21
The filter doesn't seem to be working properly. The water is turning discolored/dirty after two days..
The water is flowing generously out the spout. In an earlier post it mentions this type of system the water moves slowly. I've tried putting the filter in different ways but there is just one direction to insert it. Help ...
This is called New Tank Syndrome, and it is very common. The water may be cloudy or hazy, especially if you have added more than one very small fish. Just do a small partial water change of about 20% every two or three days until the tank cycles. It may take up to a month to cycle. Make sure you feed only once a day, one piece of food per fish. This tank can only house up to 2 or 3 very small fish, or one betta.
Date published: 2016-01-04
The filter system isn't flowing like I think it should.
THe filter system has water just trickling from the spout. Is it supposed to fall from the spout consistenly?
Yes, it would come over the spout as a very small waterfall, not a lot more than a trickle, as this is a very slow moving filter for very small tanks. The water level in the tank will also affect how full the fall is as well as how rapid it is. The lower the water level in the tank, the less water that would come over the spillway.
Date published: 2015-12-28