Whisper 1-3 gallon filter not working
bought the 1.5 gallon desktop tank for my son for Xmas, 6 weeks ago. The filter is no longer moving water. I cleaned the impeller area and it spins, but doesn't send water upward.
Pull the impeller out, take a q tip and some vinegar to clean up inside the little area it sits in, and then clean the impeller with vinegar as well. Make sure the water level in the tank is to the spillway of the filter, and the filter cartridge should be a new one. If you continue to have issues, please call our Consumer Relations Team for assistance at 1-800-526-0650.
Date published: 2016-02-10
filter stopped working after 10 hours;
bought a 1.5G LED aquarium Kit for daughter's birthday. after approx 10 hrs of usage, filter started making strange noise and stopped working. can't seem to fix it. what could be wrong? where can i get a replacemnet filter?
If this is the version with a motorized filter, unplug it, pull the bottom portion off, remove the little propeller blade and clean it. Also, use a q tip to clean out the motor.
If it is air driven, make sure water did not back up the airline tubing and into the pump. If the pump is making no noise, call or email us directly. 1-800-526-0650.
Date published: 2016-02-01
Suction Cups for the Filter don't stick
Purchased this unit and love it but the filter came with suction cups to hold to the inside wall. They don't stay and the filter is constantly dropping into the tank. Understand that the new versions being sold are being attached via hooks. Must of bought an old stock at the store. How do I get the new filter version?
I am sorry to hear this is happening! You are correct, there is a newer version with a clip. Just call us directly to get one sent to you. 1-800-526-0650.
Date published: 2016-01-29
Why is my filter bubbling?
I rinsed the filter like it said to and I let it soak for 10 mins and rinsed it again. So I installed it in the tank and plugged it in and now it's bubbling in the back and getting the plug and cord for the light wet and I'm afraid it's gonna short out.
This is generally an air driven filter. Meaning, it is operated by an air pump. We do have another version that is motor driven. However, in either case, a sudden increase or over abundance of bubbles can mean too much protein in the water. It can also mean too much water conditioner if you just added some. I would recommend a small, partial water change of no more than 25% to help reduce the amount of phosphates or water conditioner in the water. This will reduce the bubbling effect too.
Additionally, if you have the motor driven version, you can remove the bottom cover, and take out the impeller, after you have unplugged the filter system.
Date published: 2016-01-29
Can I buy just the adapter for the filter and light without buying anything else with it.
The adapter to my tank went bad after 1 year of use. I know this because I bought a new tank and switched adapters and the new one worked. Now I have an extra tank with no way to power it.
Yes, and no. We do not sell it separately, but if you call or email us directly, we can send one to you. 1-800-526-0650.
Date published: 2016-01-21
The filter doesn't seem to be working properly. The water is turning discolored/dirty after two days..
The water is flowing generously out the spout. In an earlier post it mentions this type of system the water moves slowly. I've tried putting the filter in different ways but there is just one direction to insert it. Help ...
This is called New Tank Syndrome, and it is very common. The water may be cloudy or hazy, especially if you have added more than one very small fish. Just do a small partial water change of about 20% every two or three days until the tank cycles. It may take up to a month to cycle. Make sure you feed only once a day, one piece of food per fish. This tank can only house up to 2 or 3 very small fish, or one betta.
Date published: 2016-01-04
The filter system isn't flowing like I think it should.
THe filter system has water just trickling from the spout. Is it supposed to fall from the spout consistenly?
Yes, it would come over the spout as a very small waterfall, not a lot more than a trickle, as this is a very slow moving filter for very small tanks. The water level in the tank will also affect how full the fall is as well as how rapid it is. The lower the water level in the tank, the less water that would come over the spillway.
Date published: 2015-12-28
Does the filter go inside the tank?
Doe she filter go inside the tank? I have never had a filter that went inside and was a little nervous about electricity and water. In addition, look like a hanger but no suction cups. Do some just come with the plastic clips and no suction cups?
Yes, to both of your questions. It does go into the tank/water. The old version had only suction cups, we upgraded it to have the clip so it would hold better. Suction cups just don't last very long, generally.
Date published: 2015-11-30
Filter not working
How do i go about getting a new filter for my Cube since it is wired with the light?
I have several tanks but this is the only one that has the light and filter wired together.
Make sure to remove the filter, then open the bottom of it, and remove the impeller assembly for cleaning. Usually, this is all that needs to be done to keep it in working order. If this does not get it working again, you would need to provide us a receipt or lot code in order to have your kit exchanged. Please call or email direct.
Date published: 2015-11-30
Condensation on tank lid
I recently purchased your 1.5 Gallon Aquarium Cube for my new betta. I also purchased a small heater, 120V, 10W made by Aqueon for the tank as suggested by the folks at Petco. The tank is in my classroom and since the HVAC is not functional on the weekends, the heater was suggested. It's a lovely tank, very nice and looks great in the classroom. However, there seems to be quite a bit of condensation on the top of the tank and on the sides above the waterline. Is this normal? Is there anything I can do to stop this or alleviate? Also ... do betta fish blow lots ob bubbles? Should there be bubbles / foam along the sides of the tank??
Yes, this is normal, and no, you probably cannot alleviate it. You can try experimenting with water levels to see if a certain level makes any difference or not, but with the water evaporating regularly, it would be hard to keep it at the same level all the time.
Yes, they make bubble nests for spawning. You can also get bubbles from too much waste in the tank, so be sure to remove about 1/4 of the water weekly and top it off.
Date published: 2015-10-13
What type is the power cord for the Tetra 1.5 Gallon Aquarium tank?
I lost the power cord for my Aquarium and would like to find a replacement. It is a Tetra Water Wonders Aquarium Kit 1.5 Gallons, purchased in the Spring of 2011.
Just call us or email us directly and we will send you one. It is item 29030.
Date published: 2015-10-07
I need a replacement LED replacement light model 29053-00
My LED that is lid mounted on my 1/5 gallon LED aquarium Kit has quit working and I'd like to replace it but have not been able to find it on your website.
Just call or email us directly and we will replace it for you. We don't sell that item separately.
Date published: 2015-10-12
i need to buy a new filter for this tank.
the only one I can find requires another electrical plug and has tubing that comes out of the tank. how can I buy a replacement one that will work with the current plug?
If you bought the version that has the light and filter wired together, remove the bottom of the filter, pull out the impeller (little propeller blade) and clean it. Use a q tip to clean up inside the motor as well. If you have the air pump version, you can use the Whisper 10 air pump in place of the current one. If you need further assistance, please call us at 1-800-526-0650.
Date published: 2015-09-15
suction cups won't stick to the tank
I have purchased the Tetra 1.5 Gallon desktop aquarium kit and when I was setting it up, I realized that the suction cups on the whisper 3i fliter wouldn't stick to the tank, no matter what I do! I've cleaned the tank and the suction cups, but nothing would make them stick. Can I email you my info and get replacement ones for free?
Yes, of course, no problem! You can try soaking the suction cups in hot water for about 15 minutes first, if you want to. They often have a film on them from the manufacturing process, and the hot water will remove it.
Date published: 2015-08-24
Where can I purchase a replacement LED light for my aquarium?
LED Light with white lights - I need to replace the LED light. The booklet that came with my Aquarium has a replacement part list. The model/size I need is 29052-00, but I can't find this item on your site for purchase.
Just give us a call and we will send one to you. 1-800-322-1266.
Date published: 2015-08-07
Missing filter and broken cube
I ordered one of these from Amazon, but when I got it, the cube was cracked and the filter cartridge was missing. Is is possible to get a replacement cube and filter?
The cartridge, yes, the tank, no, as it is not available separately.
Date published: 2015-07-22
housing lid broken
but you dont have it listed. please give me part number so i can buy it
The lid to this tank is not available separately. To sell just the lid would be almost as much as an entire kit after costs such as packaging, stocking, shipping, etc, were calculated.
Date published: 2015-08-15
filter buzzing, not filtering.
The whisper filter on the 1.5 gallon aquarium kit I purchased about 4 days ago is not filtering. The motor is buzzing so it does not appear to be off, also the LED light works so there is nothing wrong with the plug. The water just isn't filtering through...
If you have the motor driven version with the pump in the water, remove the bottom half of the filter and pull the impeller out to check for any grit or other debris that could be interfering.
If it is the air driven one with the air pump outside of the tank, make sure there are no kinks in the tubing, and no water has back siphoned into the air pump. A check should have been installed. If so, try operating the pump without it to see if air then comes out as the valve could be faulty.
Date published: 2015-06-16
Do I need to have a heater for the1.5 Gallon Aquarium Cube with four color fish?
That depends on the room temperature of your house, but most likely, yes. They need to be around 76-78 degrees. It is hard to find a heater small enough for a 1.5 gallon, but you may find a Visi Therm 25 watt by Marineland. That one is ours, but was recently discontinued. Small heaters just do not sell. Otherwise, I recommend the Precision 50 watt by our Marineland line as they are adjustable.
Date published: 2015-05-01
led light is on but there is no water movement. i touch the filtration and dont feel anything. It isn't working
Mine broke too, I ended up cutting the wire to the filter and capping it with electrical tape, and supplementing with a Mini TOM filter that eventually died but I had a mini sponge filter running the whole time with an air pump that I use for biological filtration.
Date published: 2015-08-08
1.5-Gallon-Aquarium-Cube - how do I get the blue filter off?
I have a 1.5-Gallon Aquarium Cube, and it has a blue light filter on the overhead light right now. It also has a red filter and a clear filter in the fold-out drawer below the water tank.
I would like to know how to get the blue filter off to put in another light filter, or to change the light bulb? I am concerned that if I push too hard on the light filter I’ll break something. It's still working right now, but I would like to know how to change the filter.
Thanks for your help!
I believe you pull the tab down to pull it out. The tab of the lens should be facing the rear of the aquarium. Pop it out first and pull down. When installing the new one, face the tab to the rear and snap the lens into place.
Date published: 2015-03-16
Air pump not bubbling anymore, what could be wrong?
I have the LED Aquarium Kit 1.5 Gallon Cube. Have had it for about 3 weeks and I just changed the filer for the first time and now the air pump does not bubble at all. I have checked the connections, the filter, the tubing...plugged it in, unplugged it, re-plugged it in to see if that would work and nothing has changed. I have had my goldfish for about 8 months and I do not want to lose her due to an air pump malfunction. It is the Whisper 3i Filter/Air pump if that helps.
Make sure water did not back siphon back down the tubing and into the pump when you had it turned off. You need to a check valve to prevent this or you have to have the pump above the tank.
Make sure the tubing did not become kinked, or loosen at the end where it attaches to the pump, allowing air to escape.
Date published: 2015-02-20
replacement clear lid 29055-00
How do i order a replacement lid?My kit didn't come with one.
By calling or emailing directly with your name, address, and telephone number. Also, please provide us with the UPC bar code number.
Date published: 2014-12-01
water flow is slow
I have had this tank for about 8 months and I would say the past month the water flow has been slow. I have changed the filter a couple times and even adjusted the check valve to see if that was the issue. It seems to bubble great up to the point of the filter housing. I have taken the housing off and cleaned it several times but with no luck. The water level is just below the spout and would spill out of it just fine before now it barely comes out. Is there any other things I could check to get the water flowing again?
If you have the air pump version, remove the tubing from the pump, and snip about 1" off of it. The tubing stiffens over time, and will restrict your air flow.
If you have the power driven version with the motor on the bottom of the filter housing, then unplug, the unit, open the bottom of it, and remove the little propeller blade for cleaning.
Date published: 2014-10-31
Need replacement motor
I need a replacement filter motor for the 1.5 gallon Cube aquarium. Can you tell me where I can get one?
There are two versions on the market. If you have the power driven one, that only comes with the kit. Typically, all it needs is to have the impeller removed from the pump, and cleaned to keep it operating.
If you have the air driven one, that is the Whisper 1-3i Filter, and is sold separately through retail fish and pet stores.
Date published: 2014-09-09
Why have my lights stopped working? The filter is still running but recently all the lights have stopped.
My wife bought me this tank for Christmas and i haven't really had any problems with it other than the suction cups not holding after a week. But recently all of the lights have stopped working all at once. I still have power to the filter,but no lights. I can't seem to find anything for a parts list online.
It sounds like the adaptor has died on your light. If you will call or email directly with your name, address and phone number, we can send a replacement to you.
Date published: 2014-08-21
Hi! I have the 1.5 gal Tetra aqua cube for my Betta fish. One problem I've been having lately is that the suction cups that hold the filter holder (which are attached to the holder) inside of the tank don't hold well anymore and the whole thing has been coming off and floating around the tank. I can't make the suction cups stick more than a few days before it falls off again. What can I do? Thanks!
Please email or call us directly and we will send you new suction cups.
Date published: 2015-10-13
Internal Pump provided stopped
Hi, the pump provided in the tank and hardwired into it has stopped working. I have cleaned a couple times. I got it to work once or twice by unplugging it and replugging it. I haven't owned the tank for very long. Can I get a replacement pump or what would you recommend doing?
This particular pump has a tiny impeller you can remove to clean. Pull the bottom cover off of the filter system, remove the impeller, clean it and inside the motor area. This should start it up again. If it does not, please email or call us directly with your full name, address, phone number, and a copy of your receipt.
Date published: 2014-07-14
The cord to the led light is missing
Do I still need it or can the fish live without it, if not where can I buy one
Just give us a call or email us directly with your name, address, and phone number and we will send one to you.
The fish are fine without the light as long as there is plenty of natural daylight.
Date published: 2014-06-23
The filter that comes with this kit moves the water very slowly -- not enough to produce bubbles at the surface. Is the water being sufficiently oxygenated? I'm sure a beta won't mind, but don't Neon Tetras and other small fish need more oxygen in the water? Is it necessary to add an airstone?
Make sure the water level is right at the bottom edge of the spillway on the filter. Also, if you have had it a while, it may need cleaning, Unplug it, and remove the bottom cover from the motor, pull out the impeller, and clean it, and swab out the motor itself.
This filter should be making a small ripple across the surface, and provides oxygen for most any type of small fish you would keep in this tank.
Date published: 2014-05-12