Need replacement motor
I need a replacement filter motor for the 1.5 gallon Cube aquarium. Can you tell me where I can get one?
There are two versions on the market. If you have the power driven one, that only comes with the kit. Typically, all it needs is to have the impeller removed from the pump, and cleaned to keep it operating.
If you have the air driven one, that is the Whisper 1-3i Filter, and is sold separately through retail fish and pet stores.
Date published: 2014-09-09
Why have my lights stopped working? The filter is still running but recently all the lights have stopped.
My wife bought me this tank for Christmas and i haven't really had any problems with it other than the suction cups not holding after a week. But recently all of the lights have stopped working all at once. I still have power to the filter,but no lights. I can't seem to find anything for a parts list online.
It sounds like the adaptor has died on your light. If you will call or email directly with your name, address and phone number, we can send a replacement to you.
Date published: 2014-08-21
Hi! I have the 1.5 gal Tetra aqua cube for my Betta fish. One problem I've been having lately is that the suction cups that hold the filter holder (which are attached to the holder) inside of the tank don't hold well anymore and the whole thing has been coming off and floating around the tank. I can't make the suction cups stick more than a few days before it falls off again. What can I do? Thanks!
Please email or call us directly and we will send you new suction cups.
Date published: 2015-10-13
Internal Pump provided stopped
Hi, the pump provided in the tank and hardwired into it has stopped working. I have cleaned a couple times. I got it to work once or twice by unplugging it and replugging it. I haven't owned the tank for very long. Can I get a replacement pump or what would you recommend doing?
This particular pump has a tiny impeller you can remove to clean. Pull the bottom cover off of the filter system, remove the impeller, clean it and inside the motor area. This should start it up again. If it does not, please email or call us directly with your full name, address, phone number, and a copy of your receipt.
Date published: 2014-07-14
The cord to the led light is missing
Do I still need it or can the fish live without it, if not where can I buy one
Just give us a call or email us directly with your name, address, and phone number and we will send one to you.
The fish are fine without the light as long as there is plenty of natural daylight.
Date published: 2014-06-23
The filter that comes with this kit moves the water very slowly -- not enough to produce bubbles at the surface. Is the water being sufficiently oxygenated? I'm sure a beta won't mind, but don't Neon Tetras and other small fish need more oxygen in the water? Is it necessary to add an airstone?
Make sure the water level is right at the bottom edge of the spillway on the filter. Also, if you have had it a while, it may need cleaning, Unplug it, and remove the bottom cover from the motor, pull out the impeller, and clean it, and swab out the motor itself.
This filter should be making a small ripple across the surface, and provides oxygen for most any type of small fish you would keep in this tank.
Date published: 2014-05-12
my fish pump wont turn back on. I cleaned my fish tank then i checked inside the cover for tiny pebbles.
please help. please he is all i have
If you unplugged it, and there was no check valve, and the pump sits beside the tank, it could have pulled water back down into through the airline tubing. If so, the pump will not work again, and you will need a new pump.
If this is not the case, you do have a check valve, or it is sitting above the tank, just email or call us directly and we can troubleshoot for you as well as replace the pump.
In the meantime, pumps are not mandatory, just do a small partial water change of about 1/4 of the water, and put in new water. Feed a little less food than normal as well.
Date published: 2014-07-09
Purchased aquarium kit with 1.5 gallon cube;
in an accident the cube broke, need new cube. Can I order another cube?
I also need replacements for the filter cartridge. How can I order these?
Unfortunately, the tank half is not available separately. If you are willing to call or email us directly with your information, we would be happy to replace the kit for you.
Date published: 2014-04-25
Are there replacement lights for the 1 1/2 gallon square tank?
I have four of these tanks. The light fits into the cover and has little tiny lights.
We do not have replacement lights, but we do have the adaptor that powers them. Give us a call if that is what you need. 1-800-526-0650.
Date published: 2014-04-21
Why did the filter suddenly stop working after a few minutes of plugging it in?
I just put my tank together and I moved the filter a few inches higher and it suddenly stopped working. Can anyone help me with this? or do I need to receive a new one?
We have a couple of versions of this tank, so it kind of depends on whether you have the power driven or the air driven filter. However, most likely something was knocked loose or out of position.
Date published: 2014-04-07
Is the 1.5 gallon tank intended for fish? If so, what kind?
If my 1.5 gallon tank isn't for a tiny goldfish, what is it intended for?
Small tanks like the 1.5 gallon are ideal for a single betta, or 1 or 2 other small fish, such as danios, neon tetras, or platys.
Date published: 2014-04-02
Why did my tiny goldfish die?
I purchased your 1.5 gallon tank, fixed it up and put two small goldfish in it. One died yesterday after gasping at the top. I read your site and it said the water may be too warm to supply them with oxygen. The other tiny goldfish seems okay, but it spends a lot of time at the top. Is it safe to introduce another tiny goldfish. How many fish can a 1.5 gallon tank sustain? I have had goldfish in the past in a 4 gallon tank. They all lived in excess of 10 years, the last one was 16. I don't understand why I am having these problems. Thanks!
The tank is a bit small for goldfish. Goldfish typically require 2-3 gallons of water per inch of body length. The one little guy is letting you know there is a high ammonia issue in his environment, and he needs you to do a partial water change of about 25%.
We would not recommend adding another goldfish.
Date published: 2014-03-31
Is it possible to purchase a replacement cube? I only need the plastic cube that contains the fish.
Unfortunately, no, that is not available separately.
Date published: 2014-03-25
what accessories come with this?
Is this filter suppose to come with an air pump and tubing?
Depends on which of our 1.5 gallon kits you bought; we make a few versions of it. Most do come with airline tubing and an air pump as well as a led light bubbler. There is a version on the market though, that has a little motor at the base of the filter sleeve and it does not require the tubing or the air pump.
Give us a call if you are missing something. 1-800-526-0650.
Date published: 2014-03-25
Can you email me the setup guide for the Tetra LED Aquarium Kit 1.5 gallon?
I have misplaced my setup guide could you please email me one? Your help would greatly be appreciative. Thanks!
They have been sent.
Date published: 2014-03-20
I just purchased this aquarium but how often do I have to change the water?
You want to change out 25% of the water once or twice a week.
Date published: 2014-03-11
I want to purchase the filter to the gallon and half tank 29137..
Please inform me if I can purchase the filter.
Yes, they are on our site at this link: http://www.tetra-fish.com/Products/whisper-aquarium-power-filter-cartridges/assembled-bio-bag-filter-cartridges.aspx
Click on the tab to bring down the various options, and yours would be small, 2 pk. We also sell them through Wal-Mart, Petsmart, and Petco.
Date published: 2014-05-04
Is the small air pump attached to the light of your 1.5 cube aquarium kit submersible? The cored is too short to sit outside the tank. The cord is attached to the light and feeds to the bottom on the outside. Thank you