I lost the power cord for mine. Am I able to buy a new cable only?
Unfortunately, no, that is not available separately.
Date published: 2018-03-22
I need a replacement bowl. Where can i find one?
We do not sell one since there is a glut of bowls on the market. Please call 1-800-526-0650 and tell them I told you to do so. We'll replace it for you.
Date published: 2018-02-23
While cleaning the impeller in the pump I noticed in the instructions something about a waterfall slider...I did not receive one in ether of the 2 LED Waterfall Globes that I purchased. Does that help with the splashing? Where can I get them?
I ordered mine off of amazon a few weeks ago, read many reviews about the waterfall slider and my tank is also missing this. I searched the box and made sure it wasn't thrown away by accident. Where can we purchase this?
Date published: 2018-02-07
where does the pump go
The filter system hangs on the back of the bowl, just under the light. The pump/motor attaches to the bottom of the filter body. Please call 1-800-526-0650 if you need more help.
Date published: 2018-02-02
I need a replacement pump and filter set up for this waterfall globe.
Can you help me find where to purchase these?
As those are wired into the system, they are not available separately. To replace them you replace the kit. That being said, in most cases you only need to pull off the bottom portion of the filter to remove the impeller and clean it. This typically causes the filter to operate again. Please call our Care Team if you have any questions, 1-800-526-0650.
Date published: 2018-01-24
I unfortunately broke the bowl after using it for several months, and while I have upgraded tanks anyways, I would love to get this one running again too. Would I have to buy a new kit, or are there replacement bowls available? Thank you!
We do not sell the bowl separately since there are so many bowls available on the market already. You could check out some of the ones available and purchase one that works, or you would need to buy a whole new kit.
Date published: 2018-01-15
Where do I buy filters for this Aquarium?
It takes the Size Small, Bio Bag which is available through Walmart and Petsmart, as well as here http://www.tetra-fish.com/products/replacement-filter-media/whisper-bio-bag-replacement-cartridges.aspx.
Date published: 2018-01-12
Do you offer a replacement globe? My globe broke but everything else is still in working order
Unfortunately, no, we sure don't, as there are many types of bowls and globes on the market already.
Date published: 2016-08-31
I need to replace the outlet adapter. Where can I buy one of those for this model?
This unit does not have a separate adaptor. The only separate piece would be the waterfall slider. Please call our 1-800-526-0650 number to speak to a representative.
Date published: 2016-08-29
Unfortunately, that light is wired into the system, so to replace it means to replace the entire kit. The kit has a one year warranty so please give us a call if you are within the warranty period of time. 1-800-526-0650.
Date published: 2016-08-15
I have set up Everythjng but my filter will not start up, how do I solve this issue?
It should start as soon as you plug it in. If it has not, then unplug it, and remove the bottom portion of the filter. Check the little propeller and make sure it is 1. there and 2. not damaged. Re-insert it and try plugging the filter in again. If it still does not work, call the Consumer Relations Team at 1-800-526-0650.
Date published: 2016-08-08
Can I use this tank for a betts fish?
Yes, this tank works well for bettas.
Date published: 2016-06-23
Love the globe but the lights on the LED light bulbs are going out. Have 3 left lighted. How do I replace bulbs and where do I get them.
Unfortunately, they are not replaceable. You would need to replace the kit. I will email you directly.
Date published: 2016-05-20
How many goldfish can I put in a 1.8 gallon Waterfall Globe Aquarium?
Why are you not recommending any when the description for the product on this page states that this bowl is perfect for goldfish??
Date published: 2016-05-08
There is a lot of splash coming from my waterfall filter that creates a film on the outside of the tank and makes it look bad. How can I fix this?
The outside of the bowl looks spotty and I think it is because the waterfall is splashing.
Thank you for your inquriy. However, this can be resolved in two ways. One, make sure that the water level in the tank is high enough to help prevent some fo the splashig effect that you are having. Secondly, make sure that you have the waterfall slider in place to help glide the water into the tank. If you are missing this piece, please feel free to contact us at 1-800-322-1266 and we will assist you accordingly.
Date published: 2016-02-23
Way filter faces.
OK, I just bought the waterfall globe. Someone already asked which way the filter should face and you said white side toward the back, red side facing the front. I'm confused because the pic on the box clearly shows it facing the opposite way. Please clarify!!
Good morning. What you have seen on the package is correct, and sorry for the mis-communication. Therefore, the white side of the filter cartridge should be facing you and the red side facing the suction cups. This allows for the water to be cleaned through the carbon first, and then polished by the white padding.
Date published: 2016-02-22
How can I change burn Led lights in the cover and where can I find them ?
My fish bowl is a TETRA LED Waterfall Globe Desktop Aquarium Kit
You cannot change out the led bulbs, you would need to replace the kit. Please contact us at 1-800-526-0650 so we may assist you.
Date published: 2018-04-09
Waterfall plastic piece
I bought the waterfall globe 1.8 gallon fish tank on amazon and while i was setting up the tank i realized the was no plastic piece for the waterfall. I checked in the box and i couldn't find it. It seems to work without the piece but it does splash. Where could i find this piece?
Just call or email us directly with your information and we will mail one to you. 1-800-526-0650.
Date published: 2016-01-08
I have the tetra 1.8 gal waterfall aquarium and the bowl has broke. How would I be able to get another one.?
If you are under warranty, you would need to email your receipt, name, address, and phone number to us. If you are not under warranty, bowls are sold through local fish stores.
If you are not sure about the warranty or do not have the receipt, we can use the lot code off of the base of the kit to help you, so give us a call.
Date published: 2016-01-04
DIRECTION OF Bio-bag filter
should the red side of the filter face the glass and the white side face the waterfall or the reverse. I cannot find any instructions or photo. I have the Waterfall Globe.
The red side should face the waterfall, the white side should face the back of the filter.
Date published: 2015-11-30
How can I get a new filter?
HI, the waterfall filter that comes with the waterfall globe has broken, and I was wondering how to go about replacing it. The motor part is still attached and working , so its just the filter cartridge holder.
Unfortunately, as this is a very small kit, that part is not available separately. You would need to replace the whole kit. If it is within the one year warranty, please call or email us directly for assistance.
Date published: 2015-11-09
Is there an option for turning the power of the waterfall down?
I have a small betta and a snail in the Tetra 1.8 Gallon Waterfall Globe Aquarium and it seems that my betta doesn't like the waterfall very much. He seems to avoid going through it and when he does he quickly gets pushed down from the power of it.
No, the flow cannot be adjusted. Try placing a tall, sturdy plant or decor beneath it.
Date published: 2015-10-14
Can I buy the filter pads for this product online?
I bought this small aquarium for my grandson to introduce him to the tropical fish scene, I have owned aquarium's for a number of years and would like to buy products online.
Yes, the replacement filter cartridges are available online. Here is a link to them on our site: http://www.tetra-fish.com/Products/whisper-aquarium-power-filter-cartridges/assembled-bio-bag-filter-cartridges.aspx.
They are also available on many other websites.
Date published: 2015-09-21
Where can I get a ac adapter power cord for waterfall globe
Our Customer Care Line would be more than happy to assist you in regards to the replacement adapter (29054-00). Please call 1-800-526-0650 for further warranty asisstance.
Date published: 2015-09-14
How long will the motor last? Ours is not working after 3 months and a power outage.
Can I fix it/reset it somehow? This is for the globe/waterfall tank
Typically, if the motor is no longer working, it would be due to a clog in the impeller assembly. Please pull the motor off of the bottom of the filter housing (the power cord will still keep it near the unit). The end opposite of where the power cord attaches, is a cover plate. Please remove this. Once you have removed the cover plate there will be another key shaped cover, that you will have to pull off. Underneath it, you will find the white impeller. Please pull this out and clean the impeller and the motor with white distilled vinegar. This should eliminate any waste/debris that would be stopping the unit from operation.
Date published: 2015-08-31
What is the trick to fitting the filter housing into the clip?
I think I have tried everything an cannot fit it in. I have got it in a couple of times, then it comes out when trying to fit the clip on the bowl. installng the clip on the bowl first also does not make it any easier, th clip comes off when trying to attach the filter. i am super frustrated.
The filter should come with the clip already attached to it. All you have to do is push the ensemble onto the bowl. I suspect you have a broken part. Please call or email directly so we may assist you.
Date published: 2015-06-22
Where do I get a replacement charcoal/fiber filter cartridge?
We have the 1.8 gal waterfall bowl. After 3 years of use. The filter cartridge needs replacing but I can not find one anywhere.
Um, the cartridge should be replaced once a month. This one takes the Whisper Bio Bag Cartridge Small which is available through Wal-Mart, Big Als, Petsmart, etc.
Date published: 2015-07-17
For the waterfall globe is it correct that the electrical wire attached to the pump motor is submerged in the tank water.
It seems against normal practice to put electrical wires in water. Is this safe?
Yes, it is normal, and yes, it is safe. It has been sealed and met with UL approval.
Date published: 2015-08-03
Re: heater and pump operation
I purchased the tetra LED waterfall globe for my wife for her home desk. It is 1.8 g. If glass bowl did break somehow does pump and/ or heater shut off when not in water? Just concerned if this happened while we were away what would happen. Fire hazard? Suggestions?
No, the pump will not shut off, it will keep running, but this should not be a fire hazard.
As for the heater, it depends ont he brand you bought. Some of them do have a safety feature that shuts the heater off when it is exposed to air.
Date published: 2015-01-20
Replacement clear plastic piece
During a recent rescue mission (fish wasn't doing so well and discovered the pump was clogged) I accidentally threw out the clear plastic piece of the pump that prevents splashing. Since losing it we have had water all over the counter. Is there any way to get a replacement for this piece?
Yes, just call or email us directly with your information.
Date published: 2015-01-07