I purchased a 10gal GloFish kit about 2 years ago & the hanger that came with the Tetra Whisper 10i filter does not fit the lip of the tank. When I look at the replacement hanger for the 10i on your website, its different looking than the one that came with my 10i. The one pictured on your site looks like it has a wider opening than the one I have now which only has an opening of approx 7mm but the lip of my tank is is almost 20mm ( including the ledge for the lid). Has the design changed & will the one being sold as replacement parts fit my tank? The suction cups are failing & my filter keeps sinking into the tank. Id rather have the hanger.
The design has definitely not changed. You may have the kit version that we call the Microfilter, which is included in most small kits up to 5 gallons. If you could either send us a picture of your filter and/or measure your tank's length and email it to us directly, referencing my nickname, I will take a look and see what you own, and send the appropriate hanger and cups.
Please include your name, addess, and phone number when you email us.
Date published: 2018-07-28