Is the price correct where one suction cup is $3.00 but shipping is about $9.00?
This seems really off since this one part weighs as much as a regular mailing letter or cards. I'm a teacher and have been buying your product for many years for my classroom pets. I can't get this one piece anywhere but your website. For the cost of the part and shipping, I could go out and buy a new filter. I student bought me a new filter in September so there is no need for a new one. Please advise. I feel that if the part is that light, the part should be free to ship!
The shipping rates are set by the shipper, Fed Ex, and are dependent on your location in regards to ours, as well as the rates we are able to garner from Fed Ex.
If you contact our warranty department via phone or email, they send suction cups out generally, at no charge.
Date published: 2015-05-25
I need a new suction cup for my Whisper 40i filter, but $13.28 for shipping is redonkulous. Is there any cheaper way I can get a replacement?
Sounds like there may be an error on the site. I have forwarded this to the website moderator. Please call in and we will send suction cups to you as a courtesy.
Date published: 2014-07-28