Is the light supposed to stay on? The little red light comes on at plug in and is on for about 30 seconds, but then cuts off. The water feels cool to me but I guess 78 degree water is cool. The instructions are not that in depth.
It will only stay on when it needs to heat the water, and even then, only for a couple of minutes, then go off for a few minutes, come back on, and so forth. Get an aquarium thermometer for the tank so you can tell if the water temperature is where it should be - 76-80 degrees with this heater.
Date published: 2018-02-17
How would you clean the tetrafauna heater
Hi Chris1964! You can open the cage and remove the heater. Make sure before you take the heater out of the tank, you unplug it, and let it cool down for a few minutes. Use a soft cloth, hot water and white vinegar to gently remove algae, hard water deposits, etc. Rinse it well.
Date published: 2017-06-10
so i just got this heater and plugged it in, and nothing happend. Does it mean this is working or gonna work eventually cause the water seems to have gotten cold
Never plug in a heater outside of a tank as that is dangerous. Always place it in the tank, wait several minutes, then plug it in. It will take at least 24 hours for the heater to regulate and really being heating consistently, depending on the initial temperature of the tank water, and the room temperature of the house. The more your house temperature fluctuates, the harder it is for the heater to regulate the water temp.
Also, always use a thermometer, and check the temperature daily. The water will feel cold to the touch even at 80 degrees, so this is not a reliable method of checking the temperature.
Date published: 2017-04-23
When the red light is off does that mean it is analyzing the temperature still or is it completely shut down? Also, if the light is off can I assume it is at 78?
It should be that the water is between 76 and 80 degrees, and the heater is reading that it does not need to heat. Always use a thermometer to gauge the water temperature, and check it once a day. You should never assume the water temperature is correct, no matter what heater is installed.
Date published: 2017-02-08
I got the heater used for the turtle I got with the heater. The heater looks disgusting and I need to know how to clean or just buy a new one in general
To clean it, use a soft cloth, hot water and distilled white vinegar. Soak the cloth in hot water and then vinegar, and gently scrub the heater. Rinse well with warm or hot water. I would recommend plugging it into a bucket of cold water or something for a bit to make sure it works right. If you need to purchase one, they are sold through all major pet and fish stores, as well as multiple sites online, including www.amazon.com.
Date published: 2017-01-31
1.What is the range of water temperature of the product
2.how big showed my turtle be if he is about 1 1/2 2 years old
Thank you for your interest in this product! It heats the water to between 76 and 80 degrees Fahrenheit.
The size of your turtle at 1.5 to 2 years of age will depend on his/her species, but typically, turtles should grow 1-2 inches per year, max. Sliders and painted turtles should be around 3 inches at age 2 years. If they grow too fast, this can cause shell issues and deformities. Too slow, and obviously the care and nutrition is not meeting their needs.
Date published: 2017-01-27
Hello I just bought a turtle heater. Well we were out of town and I noticed the water level in our turtle tank had dropped and the heater wasnt covered with water. Could there be a chance the heater broke? What do I do?
Yes, quite possibly it did. When the heater becomes exposed to air like that, it has a safety valve that shuts it off. Once it shuts off, it won't work again. Just unplug the heater, top the tank, and then plug it back in. Observe it to see if the red light comes on. If it does, then observe the thermometer for a few hours to see if it is properly maintaining the tank. If not, you will need to buy a new heater.
Date published: 2017-02-20
which size or type do I need for a 60 gallon tank?
Thank you for your interest in this Tetra product! This is the only heater we currently market as a reptile one. The heater itself is the same as our fish aquarium heaters, the only difference is the outer case that protects it from the animals in the tank. Which size heater you need depends on how much water you intend to place in the 60 gallon tank. For a full tank, you want around 250-300 watts. It also depends on how warm the room is where the tank resides. If it is a lot cooler than 72 degrees, adjust the size heater up to the next size for better performance.
Date published: 2017-01-04
My heater has stoped worked my after 3 weeks of purchase why?
Thank you for contacting us. Without more information, there is no way of knowing what might be going on. Your thermometer may not be working, and the heater is fine, if the tank is not covered, and the temperatures have dropped because of the weather, the heater may not be able to keep up now, unless you cover the tank. Heat will escape open tanks. If the heater became exposed to air while plugged in at any point, the safety valve will have shut off, and caused it to no longer work.
Date published: 2016-11-28
Why do the Heater burn out so frequently?
I would need more information regarding your set up to be able to properly answer your question, however, I can give you a few suggestions.
The heater must be completely submerged at all times when it is plugged in. If you are doing a water change, be sure to unplug it and let it cool down for a couple of minutes before starting the water change. Clean it regularly whenever you see algae or hard water deposits on it. Just use some hot water, white vinegar and a soft cloth. If your house temperature is fairly cool, basically less than 70 degrees Fahrenheit, the heater, which is calibrated for an average room temperature of 72 degrees, may have to work extremely hard to keep the water warm. In such situations, we recommend purchasing a heater of higher wattage instead, or having two heaters in the tank, depending on the size of the tank, and the normal room temperature.
I hope these suggestions help!
Date published: 2016-10-25
When operating does the light stay on?should i be conserned. Not sure of proper usage please explain?
The light will turn red when the heater is heating. However, it may not be noticeable because of the green outer housing of the unit. Make sure you fully submerge the heater. It should be attached to the side of the tank, either vertical or horizontal, and positioned so it is not pressing against anything, but the turtle cannot reach it either. Let it sit in the tank for 15-30 minutes, prior to plugging the unit in. You should also have a quality thermometer, and observe the temperature once a day.
Date published: 2016-10-17
i got this and the red light come on when i first plug it in but it doesnt come back on can some one tell me what im doing wrong
At this time of year, heaters do not need to be on very often since it is so warm outside, even if AC is on inside. Also, do not rely on the light; make sure you check a thermometer daily to see if the water temperature is at the proper level for your pet or not. And last, make sure the heater has not gotten turned so that the light is no longer visible to you.
Date published: 2016-09-21
How do you know if it's working?
You use a thermometer to check the temperature of the tank. The heater itself has a light that comes on, but this light may not show through the cage. Always use a thermometer, no matter what, to gauge what the water temperature is and if the heater is working correctly or not.
Date published: 2016-06-13
How do you know when the heater is warm?
The heater should be placed in the tank, unplugged, for about 15 minutes, then plugged in. Allow it 24 hours to regulate itself. You should have a quality thermometer on the tank to help monitor the temperature of the water. The thermometer is how you know if the heater is working correctly or not.
Date published: 2016-06-10
BABY RED SLIDER
I have a red slider that was a rescure, i have a 10 gallon tank at the moment, how deep should the water be, the turtle is approx 2' I HAVE IT AT APPROX 3" DEEP water, I do have a heat lamp, and uv during the day it never come and bask either, i also have the Tetra aquatic reptile heater, does this need to be completly covered with water in the picture it shows the top exposed .....
There are several things here that I would recommend doing differently. First, a 10 gallon tank is so small, it is hard to regulate temperature. Most likely the water is so warm, the turtle doesn't feel the need to bask, so I would go ahead and unplug the heater and not use it till you buy a larger tank. Second, the water level should be 6-12 inches deep, even for hatchling size turtles like yours. They like to swim, and when they sleep, they go to the bottom of ponds and rivers, etc, and burrow into the sludge for safety. So I would definitely raise the water level. I keep my turtle tank with very deep water, at least 18 inches deep, bare bottom with some rocks that make a cave, and nothing else. To bask, I give my girl a floating turtle dock.
Make sure your heat lamp and UVB lamp are both over the docking area. Most of them can be anchored. That will help control the temperature for you.
Going forward, keep in mind turtles require 10 gallons of water per inch of shell diameter.
Date published: 2016-04-11