I have the reptofilter waterfall product number 25905. The pump broke inside. I am wondering where I buy the replacement inner parts for this without having to purchase the rock too.
If the pump simply stopped pushing water, you may just need to open it, pull out the impeller, and clean it. If it is truly broken, do not throw away the little pieces that connect it to the top of the waterfall, as the replacement pump does not come with these. It is the SP 140, TetraPond Statuary Pump.
Date published: 2016-09-06
I have one of these for my turtle tank already but my pump stopped working. Do u sell replacements?
Most likely you just need to open the pump, pull out the impeller, and clean it and the pump to get it operating again. I will email instructions to you. However, if this does not work, the replacement pump is the SP 140 statuary pump sold through garden centers and nurseries.
Date published: 2016-08-17
My reptofilter 10i stopped working. Only had it about 6 months , how can I clean this to see if that helps or get a replacement ?
Pop the bottom half off - it just pulls down. Remove the impeller assembly from inside of it. Remove any debris, hair, sludge, etc., then soak the impeller in a distilled white vinegar solution for about 15 minutes. Using a q tip, swab out the inside of the motor with some vinegar as well.
This should get it up and running again.
Date published: 2016-09-06
hello what is the price range for the product decorative reptile reptofilter?--maybe i would like too order one and some more products to get my box turtle into a much happier,and real environment,and keep the turtle healthy and to begin too eat again.
We do not sell direct. You would need to purchase the items through a pet store or an online vendor. To find a store near you, scroll down any page on our site and click on the link Buying Options.
If the turtle is not eating, you really should contact a veterinarian and have it checked out. Also, do some research on the proper environment for a box turtle and make sure you have the proper setup for him.
Date published: 2016-08-15
I have the Tetra Decorative SandstoneTerrarium ReptoFilter (19525) for about a year. The filter today was very hot and not pumping water. Took it out and it smells like its burning. Where can I get another one.
It most likely needs to be taken apart and cleaned. Also, if there was no water in the decorative filter, the holes it is typically pulled through may be clogged. Take the bottom cover off of the pump, then the tear drop shaped cover, and pull the impeller out for cleaning. Take a q tip and swab out the inside of the motor as well. Vacuum the bottom of the tank to loosen up any substrate and check the slots at the base of the unit for clogging.
If you do find you need a pump even after the maintenance, the pump to purchase is the SP 140, statuary pump which is available through local garden centers and online through various pond products vendors.
Date published: 2016-08-10
how much water can this operate in?
It requires at least 4" of water depth, but can handle up to almost 8". If you need deeper water, place it on a large rock or group of rocks.
Date published: 2016-08-02
Where can I find a replacement for the short plastic hose and black nozzle that fits on the hose - opposite the pump
Please contact us directly, as those parts are only available through us, and at no charge.
Date published: 2016-09-06
I cannot find a replacement pump for mine anywhere in Canada. Do you know where a supplier is?
We do not sell a pump specifically as a replacement for this item. It is the SP140 statuary pump sold through garden centers, and nurseries, etc. However, it is rare that this pump needs replacing, usually it just needs cleaning. I will send you instructions via email on how to take the pump apart.
Date published: 2016-08-01
can I buy a new pump for this filter
Most likely you don't need one. The current one probably just needs taking apart and cleaning. I will email you directions on how to do this maintenance, but in case you do need a new pump, it is the SP 140 which is sold through local garden centers, and nurseries. Online, it is sold through www.123ponds.com and www.pondparts.com or www.webbsonline.com.
Date published: 2016-07-08
What type of pump do I order to replace broken one?
If you actually need a pump, it would be the SP 140 which is a statuary pump sold through garden centers, etc. However, it may only need cleaning. I will email you instructions, just in case.
Date published: 2016-06-28
I have purchased two of these Decorative Reptofilters for 2 separate tanks. They work well, but the fish, shrimp, and newts seem to keep finding their way into the filter and getting stuck in there. Any suggestions for making this filter safer?
They can only get in by crawling/swimming through the holes along the bottom two inches of the outer rock casing. That is where the water is pulled in. I would try to place some filter floss, which you can buy in bulk, inside the rock to keep them from going through the holes. It would also give you more mechanical media. Another option would be to make your gravel a little deeper in that area.
Date published: 2016-06-21
Does this come with the 90gph submersible pump?
It comes with a small submersible pump with a maximum flow rate of 75 gph.
Date published: 2016-06-20
Pump works great but the rubber and plastic tube is shot. Is it possible to only order replacement parts without buying a whole new pump?
We do not sell those parts separately, but may be able to send them to you, free of charge. Please email us directly at email@example.com.
Date published: 2016-06-20
How often do you have to replace the two cartridges?
That will vary, depending on the number and types of animals, etc, but approximately once a month.
Date published: 2016-06-16
How often do you have to change the cartridges?
That depends on a number of things such as how often your water changes are, how much you feed, size and type of animals, etc, but typically once or twice a month. A lot of times you can rinse the cartridges, and re-use them for up to a month.
Date published: 2016-06-15
How can I replace the pump?
First, in case you do not need a new pump, open it up, pull out the impeller and clean it. The bottom plate slides off if you push it towards the end away from the cord. If you do need a new pump, the replacement that we sell for it is the SP140 in our pond line.
Date published: 2016-05-09
My pump is spitting out water. It won't suck anymore water in. I've taken everything apart and cleaned it. The unit doesn't appear damaged. This is the second filter we've tried. Why is this happening?
If it is spitting out water, it is drawing it to some degree. Remove the impeller and soak it in white vinegar. Swab out the reservoir inside the motor where the impeller resides with a q tip and white vinegar as well. Make sure the bottom of the "rock" portion is not blocked. There are small slits down there that can get blocked by gravel, etc, make sure these are clear. Also, make sure the tubing is not clogged in any way.
Date published: 2016-05-02
Can the filter be up againt the glass and still work good?
Yes, it is intended to sit in the corner of the tank, with the two back walls against the glass. Water pulls in through holes along the bottom of the front of it.
Date published: 2016-04-20
how deep does the water have to be for the pump to work?
Technically 2", as the holes in the decorative waterfall are about 2 inches above the bottom edge, but I highly recommend a minimum of 4" to allow for evaporation, etc.
Date published: 2016-04-18
Is this appropriate for our aquatic turtle?
We have a 15 year old yellow slider. We have him in a 50 gallon tank filled nearly to the top. We need to replace our filter. Would it be appropriate to replace it with this and lower the height of the water significantly?
I would not recommend lowering the water. Turtles need plenty of water to swim in. This filter is also more suitable for smaller baby and juvenile turtles that do not require as much depth of water or space for basking. For your purposes, I would recommend the Whisper 60, two of them, if you have the space at the top of the tank to put them. If not, then it is time to invest in a canister filter. In regards to this style of filtration, I recommend the Magniflow 360 from our Marineland line.
Date published: 2016-04-06
Unit has a strong glue smell right out of the box
I just bought this product, new. The unit has a very strong smell like glue. I rinsed it thoroughly and then soaked it in warm soapy water for a few hours. After rinsing again, it still has a strong glue smell. I am concerned that this might kill my tadpole. Any suggestions in getting rid of this smell?
This is made of resin, which is an extremely common material used to make aquarium décor. The odor will dissipate, and the material is not harmful to any aquatic animals. We always test both the material, and the paints that we use, prior to releasing a product. The soapy water is actually more harmful as the soap residue is hard to complete remove. You could try a diluted vinegar solution instead.
Date published: 2016-03-22
My pump seems to not be working properly.
It's making like a grinding noise, I'm not sure if this is normal, but this is my second pump I had to buy since my first one burnt out. It's making the same noise it did before it died. The tank is filled a decent amount above the minimum line so I don't understand. Are you supposed to put water inside the rock where the filter is or something?
Water should definitely be inside the rock. However, if it isn't, this means the holes at the base of the rock are plugged. I should call them slits. In any case, your gravel may be too small and may have packed too tightly to pull water through or you may have something clogging the actual slits near the bottom of the "rock" preventing water from filling the chamber up.
Additionally, if you do have water in the chamber, the pump may be clogged. I will email you instructions, but you may need to open the pump, pull out the impeller, and clean both.
Date published: 2016-03-03
I need a aquarium pump E63138, how can I buy one?
I have a turtle aquarium, but my pump 80GHP is not working, I need a new one, but I don't know where I can buy one, in Mexico,. Can I buy by Internet??
If you have not removed the bottom plate, pulled out the impeller, and cleaned it, most likely this is all you need to do. I will email instructions to you directly.
If, in the event that you do need a new pump, you would purchase the SP75 or SP140 Statuary Pump for a replacement. These are sold through garden centers, nurseries, etc.
Date published: 2016-02-09
50 gallon reptofilter
We have set the filter on a cement brick so the water level remains within the appropriate levels, and the tank can hold more water. As a result, the filter is pumping air and water intermittently. What is wrong?
Usually, gravel is clogging the little openings at the base of the filter system. If you have it up on a brick, then that may not be the case, but that is where I would look first, at the openings along the bottom of it. Water is exiting faster than it is coming in, and you need to determine why. If you need additional help, either email a full description of your set up to us directly or call in so we can actually ask some questions. 1-800-526-0650.
Date published: 2016-02-05
Will you please send me instructions on how to clean the pump for the Decorative Reptofilter
Sure, no problem.
Date published: 2016-01-28
What are the dimentions of this housing&filter???
8" tall by 9" wide in both directions.
Date published: 2016-01-25
Is there any way to get a pump without the waterfall?
My pump stopped working after 4 months and I can't find a replacement anywhere. I don't want to purchase another waterfall since the pump is what I need most!
In general, when the pump stops working, it simply needs to be opened, taken apart, and cleaned. I will email instructions to you on how to do this.
Replacement pump is the SP 140. If cleaning does not fix the problem, please call or email us directly.
Date published: 2016-01-18
What is wrong with my pump?
I just set up a new filter two weeks ago for my 29 gallon red eared slider tank. I don't think the filter is filtering anything. I've already had to change the water twice because it got so cloudy the internal thermometer was unreadable and my poor turtle was distraught. What could be wrong with it? It was cloudy after a couple of days, so I don't think the filter needed replacing, though I have taken it out and rinsed it.
Turtles produce copious amounts of waste and require a lot of maintenance. They require 10 gallons of water per inch of shell length. So if you are using our Decorative Reptofilter, you have the water only 6" deep at most. This means your tank has about 5-10 gallons of water (depending on decor, gravel, etc). The water is going to cloud up quickly in this situation, especially if the filter itself is new to the tank or the tank is newly set up.
Turtles require at least one very large water change of 50-75 percent each week, and in some cases, twice a week, even with a filter. I would recommend doing a small water change of a couple of gallons once a day for a week or so. Do not change all of the water. This will allow the filter and tank to establish a biological filter.
As long as the filter cartridges are getting dirty, and water is flowing through the filter, it is working. It may be too small for your tank if the turtle is more than 2-3 inches in length or if you have more than one turtle in the tank.
I have an adult, female, Eastern Painted Turtle. She is 18 years old, 8" in diameter, and lives by herself in a 90 gallon tank set up just for her. The water is 2 feet deep, and she has a canister filter for a 100 gallon fish tank on the tank, cleaning it. This is an appropriate set up for a turtle like her. Even so, I do weekly changes of 20-40 gallons in order to keep her tank balanced, healthy, and looking good.
With information regarding your turtle and the set up you have provided it, we should be able to come to a resolution for the cloudy water you are observing. Please call or email directly.
Date published: 2016-01-07
Why won't it keep the tank clean?
We just purchased this filter for our turtles tank. It is quite large and did not circulate the water enough to keep it clean. We purchased another of the same filter for the opposite corner of the tank. The water still seems to not be circulating enough to keep the tank clean. The water is extremely cloudy and starts to stink only after a week or so. We have even changed all 4 filters with no improvement. It just seems that spending $100 between the 2 tanks the water would be cleaner. Are there any recommendations? We are extremely dissapointed.
This is not a question easily answered in this forum, so I will email you directly instead. Basically, though, one thing that you said makes me think part of the issue may be a lack of water changes. You stated "starts to stink only after a week or so". Turtle tanks require weekly LARGE water changes, even with filtration in place. I have one adult turtle in a 90 gallon tank with a canister filter (it is 4 times larger than the filter you are using, to give you an idea) suitable for up to 100 gallons. Tank has approximately 75 gallons of water in it. She has to have a weekly 50% water change. Turtles make huge amounts of waste, require huge tanks and amounts of water, and lots of maintenance. I will email you direct though, so we can troubleshoot back and forth and see what may be going on.
Date published: 2016-01-06
How to set the filter and pump up inside the waterfall
I got this filter system from a friend for my turtle, but i'm not sure how to set it up. Can you send me the instructions please?
Yes, we sure can! I will email you directly.
Date published: 2015-12-16