You can call 1-800-526-0650, option 1, for any issue or question. Our phone hours are 8:00 a.m. to 5:30 p.m. Eastern Time, Monday through Friday.
If in need of replacement parts, please visit your local retail fish store, browse our website or call our Consumer Relations Team for warranty assistance at 1-800-526-0650. When asking and ordering consumer product replacement parts, please be ready to provide the part number (if possible) or your model information.
If you have a question that does not require an immediate response, contact us via e-mail. Most questions are answered within 72 hours.
If you are looking for help online, you can also contact us and other aquarium enthusiasts through our Facebook page.
- If you have a warranty issue, please contact our Customer Service Team about your product issue and how to best handle your problem.