SPECTRUM BRANDS PET LLC 90-DAY SATISFACTION GUARANTEE FOR TETRA PRODUCTS FOR THE UNITED STATES AND CANADA
At Spectrum Brands Pet LLC, we stand behind our quality controls and products, including our Tetra products. If for any reason you are not satisfied with a Dingo product you purchased from one of our authorized sellers in the United States or Canada, you may request a refund. Please note that because we are unable to control the quality of Tetra products sold by unauthorized sellers, unless otherwise prohibited by law, the Spectrum Brands Pet Care 90-Day Satisfaction Guarantee for Tetra Products (the “Guarantee”) is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How To Claim The Guarantee
To submit a Guarantee request, please call us at 1-800-645-5154 or contact us through our website at https://www.tetra-fish.com/contact-us.aspx have information available regarding where and when you purchased your product. If your request is approved, you will then need to submit proof of purchase if you have not already done so. Upon Spectrum’s request, you may also be required to submit photos of your product or mail in the unused portion of your Spectrum Pet product, a proof of purchase, and your Guarantee approval confirmation number to:
Spectrum Brands Pet LLC
3001 Commerce Street
Blacksburg, VA 24060
You must submit your Guarantee request within 90 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase. Guarantee Guidelines Spectrum reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Guarantee.
If you have any questions about whether a seller is authorized, call us at 1.800.526.0650 or complete the Contact Us form at https://www.tetra-fish.com/contact-us.aspx
Effective Date: March 1, 2022